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Roadmap to Success



A PDF version of this information is available here.

Table of Contents


General Questions

Can I come visit my academic advisor on campus?
What's the difference between a semester and a module?
What is my FERPA code? Why do I need it to call my academic advisor?
What is my GPA requirement?
I ordered my books, but I won't have them before the module begins. What should I do?
How do I contact my instructor?

Registration

How do I register for my classes?
What is a preferred section?
How do I drop a course?
Will courses be offered in the summer?
What are the dates I need to remember for each module?
How do I apply for graduation?
When will my course appear in Moodle?

Academic Resources

What are my expectations as an AU student?
What tutoring services and other resources are available to me?
What is my academic evaluation, and where can I find that?
Where do I find the textbooks that I need for my courses?

Financial Aid

What is the difference between my payment specialist and my financial aid counselor?
How do I know if I've completed all my financial aid documents?
I have questions about my financial aid. Who should I contact?
Can I get financial aid during the summer term?
What is a book voucher?
When will I receive my financial aid refund?

Accounts & Passwords

How often should I check my AU email account?
How do I reset my passwords for WebAdvisor, Moodle, and AU email?
Can I access my AU email on my phone?
I need help with Moodle. Who can I contact?



General Questions



Can I come visit my academic advisor on campus?

Aurora University's (AU) dedicated online advising team works remotely, but feel free to contact them by email, phone, or phone appointment. To find out your academic advisor's office hours, you can reach out to them via email. Other contact information can be found in your academic advisor's email signature. You can also meet other members of the AU Online administrative staff at the Orchard Center by appointment, if needed.

What's the difference between a semester and a module?

Each 16-week semester includes two 8-week modules. Most courses are 8-week modules, with some programs offering 16-week courses. Each module and semester are indicated by the following key:

What is my FERPA code? Why do I need it to call my academic advisor?

FERPA stands for the Family Educational Rights and Privacy Act. It protects your student records by allowing only certain information about you to be released after obtaining consent. However, if you are younger than 18, your parents will have access to your records.

Your FERPA access code is a password that you create via WebAdvisor to protect your educational records.

If you have forgotten your access code, or need to create one, you can complete the FERPA access code form found on WebAdvisor under 'FERPA Release Information.'

Be sure to provide your FERPA access code to identify yourself when speaking with any university employee in any department concerning any of your student records protected by FERPA.

What is my GPA requirement?

All undergraduate programs require a minimum GPA of 2.0 on a 4.0 scale except the Bachelor of Social Work program, which requires a 2.5 cumulative GPA and a minimum major GPA of 2.8 to graduate. All graduate programs require a minimum GPA of 3.0 to persist to graduation. Some graduate programs have additional academic policies beyond the cumulative GPA. See your program for details.

Further GPA information can be found in the Academic Catalog under 'Grade Point Average.' You can also find your specific program requirements in your Academic Evaluation found in WebAdvisor.

I ordered my books, but I won't have them before the module begins. What should I do?

Please reach out to your instructor as soon as possible to inform them of the situation. They may be able to assist you until your textbooks arrive. You will find your instructor's email address via WebAdvisor and Moodle. Also, be sure to check with the bookstore or seller for updates on your shipment.

How do I contact my instructor?

If you are trying to reach out before the module starts, you can find your instructor's name in WebAdvisor by checking 'My Schedule.' Your instructor's contact information can also be found within your course's Moodle shell under 'Contact Your Instructor' once the module has begun. Make sure you contact them by using your AU email account and allow up to 48 hours for a response. You can find office hours as well as phone numbers in the same place.




Registration



How do I register for my classes?

To register for your courses, follow the progression plan you received either from your enrollment counselor upon acceptance, or your academic advisor once courses have begun.

Please log into WebAdvisor and select 'Register for Classes' on the main menu. Select the correct semester and year, then use the course coding on your progression plan to find available sections. Be sure to select 'Online Course' as the location. When you find your course, select the check box and press 'Submit' at the bottom to register. If a course is full, you will need to join the waitlist until a seat or new course section is available.

If you have a hold on your account, you will be unable to register. In this case, contact your academic advisor about how to have the hold lifted.

Your academic advisor will also be available to help troubleshoot any errors you encounter or questions you have about registration.

What is a preferred section?

The preferred section is a space for you to add courses and build a potential course schedule before registration. This is also a place where academic advisors can pre-load your course schedule so that you can register quickly – much like an online shopping cart. To have courses added to your preferred section, please contact your academic advisor.

You can find preferred sections on WebAdvisor in 'Register for Classes,' under 'Drop or Register Previously Selected Sections.'

How do I drop a course?

To drop your course, please log into WebAdvisor and click 'Register for Classes.' You will select 'Drop or Register Previously Selected Sections,' where you can see your current registration. Select the box next to your course to drop it, then click 'Submit.'

If you have a hold on your account, your academic advisor will be able to help by manually dropping/withdrawing you from course. To do this, you can contact your academic advisor from your AU email account. In your email to your academic advisor, which must be sent from your AU student email account, state the following: 'I would like to be manually dropped/withdrawn (if after drop date) from (course) (module year).' Click here for the Academic Calendar.

Will courses be offered in the summer?

Yes. All of AU's online programs are designed to offer continuous enrollment for all six modules, providing flexibility for students like you. This year-round enrollment is proven to help online students graduate at a much higher rate than traditional on-campus course rotations. If, for any reason, you need to take time off from your studies, please contact your academic advisor. Taking time off may have financial or completion implications and your academic advisor, along with your financial aid counselor can help you plan.

What are the dates I need to remember for each module?

You can find important dates on the AU website here. The Academic Calendar is available here. Reach out to your academic advisor with any questions you may have regarding additional dates and deadlines specific to your program.

How do I apply for graduation?

You will receive an e-mail from the Registrar's Office when your gradation application is available in WebAdvisor. Then, you can apply. For more information about commencement, please click here.

When will my course appear in Moodle?

Your course shell(s) will appear on Moodle the morning of the first day of class. To view the Academic Calendar and more important dates, please click here.




Academic Resources



What are my expectations as an AU student?

Aurora University's Student Handbook, also known as the A-Book, is a great resource for understanding the mission and core values of AU, as well as expectations for you as a student. From Code of Conduct policies to disciplinary hearing processes, the A-Book is designed to familiarize you with the university's services.

You can find the A-Book here.

What tutoring services and other resources are available to me?

There are several resources available to you as an online student:

Tutor.com – Tutor.com provides 24/7 content support, and you can submit up to two papers in its drop-off essay review service. The link can be found in each of your courses in Moodle.

Academic Support Center – AU's Academic Support Center offers content-specific tutoring and writing assistance. You can make an appointment online here.

Collaboration Corner in Moodle – The Collaboration Corner is a helpful tool for working with your classmates to discuss course topics and help each other learn.

Disability Resource Office – The DRO is designed to ensure access to education at Aurora University for all students with disabilities, as mandated by the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. Services may include accommodations or adaptions to policies, practices, and procedures to offer equal access. For more information, visit aurora.edu/dro.

What is my academic evaluation, and where can I find that?

Your academic evaluation is a degree audit that provides a detailed look at your progress through your program. It lists all the courses required for degree completion, the courses you have completed or transferred in, and your remaining courses. It also provides a 'Program Summary' where you can find your student ID, current GPA, remaining credit hours, and anticipated date of completion date.

This evaluation will be up-to-date each time you open it. Your academic evaluation can be found on WebAdvisor. Once you log in to your account, select 'Academic Evaluation' under 'Academic Planning' on the main menu. Follow the prompts and your new evaluation will open.

Where do I find the textbooks that I need for my courses?

You can find your textbooks on the AU Bookstore website here. When ordering textbooks, you will need access to WebAdvisor so that you can input your course and section number. If the textbook you need is listed as 'Not Yet Available,' reach out directly to the bookstore for availability. You can contact the bookstore by email at bookstore@aurora.edu or by phone at 630-844-5524.




Financial Aid



What is the difference between my payment specialist and my financial aid counselor?

Your payment specialist will reach out to notify you of outstanding financial aid documents and help you understand financial aid policies, best practices, and more.

Your financial aid counselor oversees the processing of all financial aid documents and awards your financial aid package. Reach out to your financial aid counselor with any questions you have about financial aid. They can discuss your financial aid awards and other information with you. Send all financial aid documents directly to finaid@aurora.edu for processing.

How do I know if I've completed all my financial aid documents?

You can check with your payment specialist. They will determine whether your financial aid documents are complete and can help you determine what you still need.

I have questions about my financial aid. Who should I contact?

If you have questions specific to your financial aid package, contact your financial aid counselor directly.

Can I get financial aid during the summer term?

Be sure to plan your financial aid coverage for year-round enrollment. You can check with your financial aid counselor early in the academic year to start the planning process, as every student's financial aid package is different.

Summer financial aid requires an additional application that must be submitted for packaging to occur. Your payment specialist will notify you when that document is available.

You should also check your WebAdvisor under the Financial Aid section for missing documents and needed financial aid items. You can also view your Financial Aid Award Letter here.

What is a book voucher?

A book voucher is a way to use financial aid resources to cover your textbooks. Contact your Financial Aid Counselor to find out if you have funds for a book voucher. You can request a book voucher by contacting Student Accounts, through the AU bookstore site, and on WebAdvisor. You will need to fill out a 'Student Authorization Agreement' to indicate that financial aid funds may be used for charges other than tuition. Note that vouchers may only be used in the AU bookstore.

When will I receive my financial aid refund?

Please check the Important Dates page, including the disclaimer at the bottom, for information specific to refund dates here.




Accounts & Passwords



How often should I check my AU email account?

Please check your AU email as much as possible. It is recommended that you check your email at least once daily. This is the main form of communication between you and the university, your instructors, and your academic advisor. Some emails may be time sensitive or contain important information.

To abide by federal FERPA regulations, all communication must take place using your AU email account. No information may be sent to, or action taken from, personal email addresses.

How do I reset my passwords for WebAdvisor, Moodle, and AU email?

WebAdvisor, Moodle, and your AU email account are accessed through single username and password. If you need to reset your password for any of these, follow the instructions here.

Can I access my AU email on my phone?

You can check your AU email (Office 365) account on your mobile device. Just follow the instructions here.

I need help with Moodle. Who can I contact?

Moodle provides excellent support through email, phone, FAQs, and chat. On Moodle's homepage, locate the 'Help Center' on the right. There, you will find resources to help. You do not need to be logged in to seek support through Moodle.






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Aurora University
347 S. Gladstone Ave.
Aurora, Illinois 60506-4892

A SHARED COMMITMENT TO SUCCESS